When playing at any online casino, technical or account-related issues may sometimes occur. In such cases, you have the right to submit a complaint through official licensing authorities or trusted independent bodies like AskGamblers.
If you encounter problems related to payments, bonuses, deposits, software, or account access on our platform, you can file a case via the AskGamblers Casino Complaints Service. This process ensures fair handling and transparent communication between players and the Dolly casino.
To maintain accountability, our website is part of the AskGamblers Circle of Trust. We encourage players to post complaints publicly using the AskGamblers system, ensuring visibility and impartial resolution.
For faster outcomes, both the casino and the player must respond within 96 hours. If either party fails to reply in the given timeframe, the complaint will automatically close. While we aim to prevent disputes, our support team remains committed to resolving every issue in the most effective way possible.